- Predictive Dialer
- Auto Dialer
With our Predictive Dialer, you can call up to 5 phone numbers at a time per agent – talk about maximizing agent productivity! That means that you will be talking to 300% more customers than you are right now by dialing manually!
Basically, that means that on average, you will have 48 minutes of talk time per hour versus 15 minutes of talk time with manual dialing.
When you use Predictive Mode, our Predictive dialer uses a statistical algorithm to minimize the time that agents spend waiting between calls, while also minimizing the occurrence of the dialer reaching a live lead and not having an agent to transfer them to.
What’s that mean to you? It means that your agent productivity will increase since the predictive dialer continually learns from your agents and your leads the best way to manage how many calls are being made so you can be as productive as possible.